Help & Resources

Remote online notarization (RON) lets a commissioned notary witness and notarize documents over a secure live video session — no in-person meeting required. In NotaryNexus, the process follows three phases:

• Upload & Validate — You (or your dealership team) upload the documents. Our AI scanner checks for blank pages, missing fields, legibility issues, and flags anything that would cause a rejection.
• Identity Verification — The buyer answers knowledge-based authentication (KBA) questions and uploads a photo ID. Once verified, they are queued for a live notary session.
• Live Session & Signing — The notary joins a secure video room, confirms identity, and guides the buyer through every signature field. The session is recorded, and the signed documents are sealed with a digital notary certificate.

The final signed-and-sealed PDF is stored in your order dashboard and can be downloaded immediately. Most sessions complete in under 30 minutes.

NotaryNexus supports any document that requires a traditional notarization. The most common categories include:

• Vehicle Sales & Titling — MVPA (Motor Vehicle Purchase Agreements), title transfers, odometer disclosures, power of attorney for vehicle transactions, and lien releases.
• Real Estate — Warranty deeds, quitclaim deeds, mortgage refi documents, HELOC closing packages, and seller affidavits.
• Financial & Legal — Promissory notes, loan agreements, spousal consent forms, trust certifications, and sworn statements.
• Identity & Travel — Passport parental consent forms (DS-3053), I-9 employment eligibility forms, and travel authorization letters for minors.

If you are unsure whether your document qualifies, upload it anyway — our validation engine will check it and let you know before you ever schedule a session.

Before a notary session begins, every document runs through our validation pipeline to catch issues that waste time and cause rejections. The pipeline checks:

• Completeness — Are all required fields populated? Is there a visible signature line for every party?
• Legibility — Scanned images are checked for blur, glare, low contrast, or clipped edges.
• Continuity — Multi-page PDFs are checked for missing or duplicate pages.
• Compliance — Certain document types (e.g., MVPA, deeds) are checked against known templates to flag missing boilerplate clauses or non-standard formatting.

The results are surfaced as a validation report attached to the order. Green flags mean go. Yellow flags mean the notary will review. Red flags mean the document needs correction before a session can be scheduled — and the platform tells you exactly what to fix.

NotaryNexus uses a prepaid wallet system to keep transactions simple and predictable.

• Wallet Top-Up — A dealership admin adds funds via credit card or ACH. The funds land in the dealership wallet and are available immediately.
• Per-Order Pricing — Each notarization order draws a fixed fee from the wallet at the time the notary session is completed. There is no per-minute billing and no surprise charges.
• Invoicing — Every payment generates a downloadable invoice attached to the order. You can export invoices in bulk for your accounting system.
• Refunds — If a notary determines the session cannot proceed (e.g., the buyer fails identity verification), the order is cancelled and the wallet balance is not charged.

You can view your transaction history and current balance anytime from the Billing tab in your dashboard.